Given the particular relationship between design and research, the two disciplines ought to work hand in hand to deliver the best results; when this is not possible, keeping each team’s objectives top of mind should ensure success. Ultimately, we’re all on the same team.
Read MoreOur users are some of the most vulnerable populations on the planet. It’s our job not only to meet them where they are, but to give them dignity and respect. They are no less deserving of good design than anyone else.
Read MoreDesign thinking is applicable across the board. But the technical skills and know-how required to develop an app are vastly different from the technical skills and know-how required to produce a coffeemaker, and it seems we do everyone a disservice when we overlook that fact for the sake of a catchphrase.
Read MoreSomeone asked me not too long ago where I get ideas from. As I was trying to explain this intangible thing, the beginning of the creative process, I realized that it perhaps isn't that mysterious after all.
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